2 weeks later, after trying to contact them numerous times and ways (phone & email), I eventually find out that my other 2 orders hadn't been sent yet - they didn't even have the phones! A few days later my second order of 2 phones was sent....finally!
Among all of this, the price for my phones dropped a fair bit and even after asking for a refund of the difference I was pointed to their terms and conditions of sale - fair point but not good customer relations considering the situation.
A few days later again half of my third order was shipped, meaning only 1 of 2 phones....A couple of days after that they tell me that the 5th phone won't be shipped for 1-2 weeks!
A month after my initial order my sister still hadn't receive the 5th phone. The other 4 are working very nicely and my family loves them (review soon). I still got no offer for compensation even with the considerable wait and the fact the phone prices have dropped over $60 per phone.
2 months after the initial order and still no 5th phone. I'm now told it will be shipping in 1-2 weeks again! This is in despite of the fact of their advertised shipping times. Why say "Leaves warehouse in 3 – 7 days" when they clearly have stock issues? I wouldn't have purchased all my phones 2 months ago if I knew they didn't have stock.
Only other thing I can say is that at least I have had some slow contact via email and finally after much pushing an offer of only $10 refund. Does that sound fair enough to you?